Consumer Engagement

Encouraging Consumer-Driven Care

We know the benefits of empowering consumers to better manage their own wellness and recovery – but how can your organization guide them to fully participate in a comprehensive consumer engagement program? View this recorded webinar to hear from Melanie W. Sisson, PhD of Mental Health Center of Denver and AJ Peterson, General Manager, Netsmart, and learn about Mental Health Center of Denver’s experience and success with getting consumers on board and active in their own care.

They also discuss consumer engagement best practices for cultivating empowered users such as:

  • Encourage consumers with information about engagement benefits such as increased communication and interaction with providers, as well as appointment and refill reminders
  • Teach staff how to start the conversation, enroll consumers, and answer popular questions
  • Integrate enrollment as part of the care or service delivery interaction
  • Develop an organizational plan that’s easy to navigate and simple to follow. Engaged and excited associates lead to increased consumer engagement.

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