Implementation and Managed Services
Netsmart Technologies offers comprehensive
implementation services for its products to ensure they
are implemented effectively and they meet your expectations. As
part of the implementation process, Netsmart will spend
time understanding your requirements and helping you
determine how automation and process reengineering can
improve your business. With this approach, specifications,
cost and timelines can be effectively managed.
A key benefit
of working with Netsmart’s implementation and managed services
team is the proven project management process that is
used along with a staff of skilled consultants to reduce
risk and manage projects to on-time delivery within budget.
Netsmart uses the Work Breakdown Structure (WBS)
process and an Enterprise Project Management (EPM) infrastructure
as two cornerstones of the implementation service.
of a Work Breakdown Structure is a good tool for developing
accurate project cost estimates, from the bottom up, based
upon each of the implementation tasks. The more detailed
the WBS, the more accurate the estimate. A WBS task could
be as simple as a 10-day conversion process. Or, it could
be more detailed, identifying all the deliverables required
for installation or conversion.
Developing an accurate,
deliverables-oriented WBS involves pulling a starting
point from one of several templates and determining whether
it is optimal to phase in each implementation component
concurrently or sequentially. Netsmart’s project
management team and business and system analysts can
build out the WBS on a progressive basis until a realistic
picture of the project emerges.
A detailed WBS can also
be helpful when assigning staff roles and responsibilities
for the project. For example, the WBS can be used to
calculate the amount of your staff time needed versus
what your vendor will provide.
Netsmart also utilizes
EPM tools to help assure that the implementation process
stays in synch with capabilities and customer requirements.
incorporates each key area of their operation (development,
project management, business analysis, training, etc.)
into an EPM system, enabling us to effectively align
projects with available resources and automate project
management activities. EPM data repositories can be used
for all components for the project plan – the WBS,
communication plans, change control documentation, risk
plans, issue logs, lessons learned, etc.
These tools significantly
improve team collaboration – and
through standardized templates and processes created
our management office – provide true corporate
visibility and memory into each project.
combination of strong project management processes and
a skilled staff are critical to the successful delivery
of software development projects.