TIER® Behavioral Health Workflow System

Clinical Decision Support Systems (CDSS) are a requirement for Meaningful Use incentives, but they also play a key role in improved healthcare delivery. CDSS provide clinicians, other healthcare providers and consumers with background, knowledge, and consumer-specific information filtered in an intelligent manner and presented at appropriate times. When designed and implemented well, CDSS offer significant benefits toward improving overall quality of care, increasing care efficiency and reducing healthcare costs.

Our CDSS white paper, written by Denny Morrison, Ph.D., Netsmart’s Chief Clinical Officer, shares valuable information about this topic and Netsmart’s commitment to supporting CDSS as it helps clinicians and provider organizations improve outcomes and reduce costs.

TIER® is a proven EHR solution for operating in accordance with today's growing demand for quality assurance, compliance, and managed care. In fact, the clinically innovative TIER Workflow System was designed to smoothly integrate and formalize
existing case management and scheduling activities so that your organization not only survives, but also thrives.

Includes the following modules:
Design Tool
TIER Billing Module
TIER Human Resources Module
TIER Business Development Module
TIER Environmental Management Module
TIER Quality Management Module

Core TIER Features

• CPOE/MAR/Bar Coding
• Group Scheduling
• Group and Individual Notes
• Comprehensive Customizable Treatment Planning
  • Integrated Clinical Summary
  • Initial Treatment Plan
  • Multi-Disciplinary Master Treatment Plan
  • Treatment Plan Reviews
• Bed Management
• Staff/Patient Assessments
• Physician Certification/Recertification
• Infection Control
• Automated Orders for Lab, Diet, Restraint/Seclusion
• Utilization Review
• Discharge Planning

BEHAVIORAL HEALTH WORKFLOW SYSTEM
Regardless of outpatient or inpatient settings, TIER
carries individuals through the entire continuum of care
with one client record that is secure and easy to access
by all care providers. The Workflow System begins with
the very first call from a patient or referral source and
data collection is continued through discharge and
follow-up reporting.

Following national initiatives to reduce medication
errors, TIER was developed with a Computerized
Physician Order Entry (CPOE) process that feeds our
electronic Medication Administration Record (MAR).
These two tools have the ability to utilize bar codes
for both patients and medication blister packs. Our
Workflow System also allows for documentation and
reporting on missed medications, medication errors,
and adverse drug reactions.

Because TIER is focused on helping you provide the
best patient care, while at the same time reducing the
cost of service, it includes the following modules:

DESIGN TOOL
Design your workflow system to follow your process.
Easily add fields to existing screens, build new screens and design new systems that save time and money. Modify client flow templates to meet the varying needs of internal programs, update forms to comply with the changing requirements of regulatory agencies and Accountable Care, reduce staff confusion and workflow.

BILLING MODULE
Reduce back-end billing processes and eliminate
redundant data entry while streamlining the consumer
process. The billing module also helps you reduce
coding errors and assure proper financial audit trails for your business. It seamlessly integrates with professional credentials and licenses to support appropriate claims and provides easy-to-understand statements and invoices.

HUMAN RESOURCES MODULE
Easily automate staff competency and annual
performance evaluation processes, staff education and
training programs, assignment and use of time benefits, and employee health and accident information so reports on human resource patterns and trends can be utilized to determine opportunities for future development and improvement.

BUSINESS DEVELOPMENT MODULE
Allows you to efficiently track referrals, admissions, and
inquiry contacts. It includes a referral source profile,
an individualized referral source marketing plan and
contact notes for a customer-oriented sales approach
that tracks referrals to individual people and not just
the organizations they represent.

ENVIRONMENTAL MANAGEMENT MODULE
Allows you to capture facility data. Each building
construction profile "record" can be used to determine
necessary and appropriate life safety requirements
to comply with safety standards. A complete space
allocation profile also can be prepared to document all
rooms in a building to update strategic plans for capital
improvements, as well as annual operational plans
related to safety, security, utilities, and mergency management. Environmental Inspection forms allow you to catalog equipment, commodities and supplies and automate inspection outcomes for buildings, medication storage, infection control and equipment.

QUALITY MANAGEMENT MODULE
Employees become fully involved in achieving
organizational objectives, and performance is easily
measured through collection and analysis of data
for service delivery, utilization review, patient safety
monitoring, risk management, and customer satisfaction.

TIER WORKS HARDER TO IMPROVE YOUR BUSINESS
Less paperwork and easy reporting yields more
treatment hours for your organization. Clean claim
submissions increase reimbursements. Accepted practice guidelines improve compliance with CMS requirements and JCAHO/CARF/COA accreditation standards and Accountable Care. Addressing these issues with built-in, function-rich features has made TIER the ultimate EHR solution.

Contact us today for additional information about TIER.

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