Track and investigate incidents in a timely manner.

Avatar Incident Tracking enables timely documentation, reporting and investigation of incidents. An incident is categorized by severity and defined as any situation/ occurrence that adversely affects the safety or well-being of patients, visitors or the operation of a facility. A Sentinel Event is defined by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) as “an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof. Serious injury specifically includes loss of limb or function. The phrase ‘or the risk thereof’ includes any process variation for which a
recurrence would carry a significant chance of a serious adverse outcome.” Such events are called “sentinel”
because they signal the need for immediate investigation and
response.

Business Benefits

• Contributes to JCAHO compliance
• Makes data readily available for easy reporting and
  follow-up investigation
• Ensures consistency in incident tracking, throughout the
  agency, with the electronic capturing of data

Avatar Incident Tracking consists of two core options: Open Incident and Close Incident.

Open incident
The Open Incident option is used when an incident has occurred and when it requires documentation. This option allows a facility to document where and when an incident occurred, and the severity level of each incident. Each incident is automatically assigned an ID when entered into Avatar PM 2004. A unique number is assigned for each incident. An incident represents a new entity relationship under RADplus. User defined dictionaries allow a facility to define incidents based on internal needs, as well as requirements by JCAHO in the case of a Sentinel Event.

Close Incident
The Close Incident option allows the tracking of Incident Status, the date an incident was closed and any corrective actions taken during the Incident Reporting process. The reporting of incidents is available via Crystal Reports. Reporting options include the details of an incident, which include, but are not limited to:

• Staff member completing the form
• Date and time an incident occurs
• Treatment setting where the incident occurred
• Level of severity of the incident
• Status of the incident
• Client involvement
• Staff involvement
• Other involvement, as defined by the facility

The Avatar product set is CCHIT Certified^SM. Learn more.

CCHIT^SM is a service mark of the Certification Commission for Healthcare Information Technology.

Contact us today for additional product information.