Social service agencies provide a wide range of services
in many different settings. Social workers and caregivers
serve in social service agencies, schools, businesses,
hospitals, mental health agencies, courts, correctional
facilities and other environments. Like many facets
of human services, social service agencies face increasing
demands for integrating services and managing cases across
multiple programs and agencies. Many agencies are
implementing services integration at the program, department
and agency levels, often called “no wrong door” or “front
door” programs to improve the quality of services
they deliver to their clients, while reducing duplicative
services and redeploying assets to provision of care
from overhead positions.
With widespread budgetary constraints and the emerging trend toward consumer-focused
services, agencies need new approaches when it comes to gathering, managing and sharing information. In
addition, workers are traveling in the community to perform necessary services such as, baby care, well care, health assessments, crisis intervention, family assessments
and case management. In order to improve quality and become more efficient, these remote workers need a way to capture data in
the field, at the point of service. Capturing
data at the point of service reduces costs by eliminating the need for
data entry when the worker returns to the office. It also improves cash flow by
providing immediate billing upon synchronization.
This is an important time for your organization to review processes and implement
operational efficiencies, including understanding how investment in a technology
infrastructure can have a positive impact on productivity and cost.
Netsmart offers a full range of solutions, including the Avatar
PM comprehensive practice
management system and Avatar
CWS case management solution, in the industry to help address key areas of concern, which include:
- Reduction of budgets and staffing
- Automation of key clinical processes
- Compliance with emerging electronic health record
- Desire for flexible, next-generation financial, clinical
and management systems
- Interest in applications to support caseworkers in
mobile, disconnected settings
- Desire for data analysis, reporting and benchmarking
Avatar Mobile is an optional module to Avatar PM and Avatar CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart’s comprehensive Avatar software suite
can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need
to maintain servers locally and reduce upfront costs.
In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements, while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
In addition, to help manage training needs and staff turnover issues, Netsmart
offers, Netsmart University, powered by Continued Learning. Netsmart University is a comprehensive
suite of learning tools, including online classes, in-person classes and customized Web portals to manage all corporate training to support accreditation
efforts, gain staff CEUs and assist in training new employees.
Netsmart has a deep understanding of these and other issues faced by social
Contact Netsmart today for a no-obligation discussion about your organization’s
unique challenges and requirements.