Social service agencies provide a wide range of services in many different settings. Social workers and caregivers serve in social service agencies, schools, businesses, hospitals, mental health agencies, courts, correctional facilities and other environments. Like many facets of human services, social service agencies face increasing demands for integrating services and managing cases across multiple programs and agencies. Many agencies are implementing services integration at the program, department and agency levels, often called “no wrong door” or “front door” programs to improve the quality of services they deliver to their clients, while reducing duplicative services and redeploying assets to provision of care from overhead positions. 

With widespread budgetary constraints and the emerging trend toward consumer-focused services, agencies need new approaches when it comes to gathering, managing and sharing information. In addition, workers are traveling in the community to perform necessary services such as, baby care, well care, health assessments, crisis intervention, family assessments and case management. In order to improve quality and become more efficient, these remote workers need a way to capture data in the field, at the point of service. Capturing data at the point of service reduces costs by eliminating the need for data entry when the worker returns to the office. It also improves cash flow by providing immediate billing upon synchronization.

This is an important time for your organization to review processes and implement operational efficiencies, including understanding how investment in a technology infrastructure can have a positive impact on productivity and cost.

Netsmart offers a full range of solutions, including the most comprehensive practice management system, Avatar PM, and case management solution, Avatar CWS, in the industry to help address key areas of concern, which include:

• Reduction of budgets and staffing
• Automation of key clinical processes
• Compliance with emerging electronic health record requirements
• Desire for flexible, next-generation financial, clinical and management systems
• Interest in applications to support caseworkers in mobile, disconnected settings
• Desire for data analysis, reporting and benchmarking

Avatar Mobile is an optional module to Avatar PM and Avatar CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to   the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.

Netsmart’s comprehensive Avatar software suite can also   be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need to maintain servers locally and reduce upfront costs.

In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements, while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.

In addition, to help manage training needs and staff turnover issues, Netsmart offers, Netsmart University, powered by Continued Learning. Netsmart University is a comprehensive suite of learning tools, including online classes, in-person classes and customized Web portals to manage all corporate training to support accreditation efforts, gain staff CEUs and assist in training new employees.

Netsmart has a deep understanding of these and other issues faced by social service organizations.

Contact us today for a no-obligation discussion about your organization’s unique challenges and requirements.