| Markets We Serve
The health and human services (HHS) landscape is both
broad and deep. Each area of HHS faces common challenges,
like funding, quality of service and staffing resources.
But each sector also has unique sets of characteristics
and needs.
With nearly 30 years of experience, Netsmart
has solutions for a variety of HHS sectors, including:
Netsmart serves more than 1,300 HHS organizations with
high quality software, comprehensive services, deep domain
expertise, and strong customer support. Unlike some transitory
software providers, Netsmart is established, financially
solid and well-grounded. Its clients know they have a
trusted partner that will be here for them now and grow
with them into the future as their needs evolve and change,
no matter which area of HHS they serve.
For nearly 30 years,
Netsmart has been evolving to ensure that clients
can take advantage of the latest technology innovations
and have the functions necessary to efficiently operate
their business. With each evolution, Netsmart
has worked with clients to ensure a smooth migration.
Utilizing
a technology platform that takes advantage of new technologies
is critical, especially in light of new demands on
integrating services at the program, department and agency
levels. Netsmart is positioned to provide you with the tools and business expertise needed to help manage this integration and through any
possible business reorganizations.
Netsmart is more than
just technology too. Netsmart
is active in supporting the advancement of the field
of health and human services. As an example, Netsmart
is involved in funding research into the use of methamphetamines. In
addition, Netsmart is working with the University of Pennsylvania
to investigate the differences in prescribing patterns
between races in the treatment of schizophrenia.
Netsmart
is the trusted partner for technology and business needs
to help you operate more efficiently and ultimately provide
a high quality of care.
Behavioral Health/Mental Health
Millions of Americans of all ages seek treatment for
mental health and substance use disorders every year.
But access to care is becoming an increasing challenge
for many. Not only are the caregivers, hospitals and
behavioral healthcare programs working at maximum capacity,
the cost of care continues to rise while payments fail
to keep up. In addition, many agencies are implementing
services integration at the program, department and agency
levels, often called “no wrong door” or “front
door” programs. These programs improve the quality of services
they deliver to their clients, while reducing duplicative
services and redeploying assets to provision of care
from overhead positions.
In addition, there is a large movement to utilize technology to automate the
prescribing of drugs. Online prescribing, or e-prescribing, not only helps
control costs, but it reduces the amount of medication errors and improves the
tracking of drugs prescribed.
Never has there been a more important time to implement operational efficiencies
within your organization, including understanding how investment in a technology
infrastructure can have a dramatic positive impact on quality of care, productivity
and cost.
Netsmart offers a full range of solutions, including the most comprehensive practice
management system, Avatar
PM, and Davies Award winning clinical solution, Avatar
CWS, in the industry to help address key areas of concern, which include:
- Reduction of budgets and staffing
- Constantly changing and increasing reporting requirements
- Automation of key clinical processes
- Compliance with emerging electronic health record
requirements
- Demand for data aggregation
- Desire for flexible next-generation financial, clinical
and management systems
- Interest in applications that are tailored and easily
maintained
- Desire for data analysis and benchmarking
- All this being provided in a system that will grow
with the agency.
- Provide for a path to the future
as technology changes
Avatar Mobile is an optional module to Avatar PM and CWS, that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart’s comprehensive Avatar software suite can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need to maintain servers locally and reduce upfront costs.
In addition to core financial and clinical systems, Netsmart offers other solutions
to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements, while optimizing the Avatar system to convert data into actionable information and identify areas of improvement. Avatar
e-Prescribing is an ASP-based, innovative electronic prescribing service
built for behavioral health enabling physicians and practitioners to send prescriptions
and refills to pharmacies in seconds. Netsmart University, powered by
Continued Learning, offers a wide range of courses either online or at the
Netsmart Technologies offices along with personalized Web portals, or corporate
learning centers to support accreditation efforts, gain staff
CEUs and assist in training new employees.
Netsmart also offers a range of solutions for payers, or managed services organizations. Avatar
MSO is a complete solution for managed service organization and combined
provider/payers. Netsmart also offers Avatar MSO as a turnkey solution
or as an ASP solution, and has a special managed services ASP offering called CareNet. Carenet is specifically designed for substance abuse organizations.
To solve the sometimes overwhelming duplicate record problem, Netsmart offers a range of Mass Deduplication services and shrink-wrapped products through QS Technologies to meet the challenge of removing duplicates from public health data.
With more than 30 years of behavioral and mental health experience, Netsmart
has a deep understanding of these and other issues faced by behavioral and
mental health organizations.
Contact us today for a no-obligation discussion about your organization’s
unique challenges and requirements.
Substance Abuse
Substance abuse costs the United States hundreds
of billions of dollars annually. This mammoth dollar
amount includes the cost of healthcare, funding of the
criminal justice system and lost productivity in the
workplace.
It is also estimated that for every dollar spent in substance abuse treatment
programs, there can be as much as a $12 dollar savings in these other areas.
Despite these staggering figures, access to substance abuse treatment is still a challenge for
many. Providers face reductions in funding and issues of insurance coverage parity,
all while the number of people needing treatment rises. In addition, the requirement
to collaborate and share clinical data amongst agencies is ever increasing, as
many substance abuse clients have a dual diagnosis and also require mental health
services.
Part of your strategy to make sure you are providing services in the most effective
and cost-efficient way possible should be a review of your organization’s
internal systems to gain an understanding of how technology can have a dramatic
effect on your ability to adapt to this challenging environment, as well as positively
impact your ability to improve the lives of those you serve.
Netsmart offers a full range of substance abuse software solutions, including the most comprehensive practice
management system, Avatar
PM, and clinical solution, Avatar
CWS. Netsmart's solutions in the industry to help address key areas of concern, which include:
- Reduction of budgets and staffing
- Evaluation of the cost-effectiveness of services
- Automation of clinical processes
- Compliance with emerging electronic health record
requirements
- Prescription and medication management
- Desire for flexible next-generation management systems
- Interest in applications that are tailored and easily
maintained
- Increase in requirements for data analysis and reporting
- Utiliziation of an addiction severity indicator (ASI) designed
specifically for substance abuse
Avatar Mobile is an optional module to Avatar PM and CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart offers a full range of Methadone software solutions
for both stand-alone clinics, our Addiction Management
System (for those agencies that do not require a billing
engine), or as part of an integrated system with our
practice management solution, Avatar
AM (for those agencies that require a billing engine
or which have multiple clinics or which are part of a
larger delivery network).
Netsmart also offers full features managed services solutions, Avatar
MSO, as well as an ASP-based managed services solution designed specifically
for substance abuse, CareNet.
Netsmart’s comprehensive Avatar software suite can also be delivered
as a hosted application, Avatar ASP, for organizations that want to eliminate
the need to maintain servers locally and reduce upfront costs.
In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
In addition, to help manage training needs and staff turnover issues, Netsmart
offers, Netsmart University, powered by Continued Learning, is a comprehensive
suite of learning tools, including online classes, in-person classes and customized
Web portals to manage all corporate training to support accreditation
efforts, gain staff CEUs and assist in training new employees.
Netsmart has a deep understanding of the issues faced by substance abuse organizations.
Contact us today for a no-obligation discussion about your organization’s
unique challenges and requirements.
Public Health
Public health agencies are on the frontline of bioterrorism preparedness, disaster response, disease containment, and other threats to public health and safety. Additionally, public health organizations provide important, community-based programs, like childhood vaccinations, health inspections and emergency services. Adding to this mix is the expectation that public health providers furnish these services in times of shrinking tax revenues and budget cutbacks. With the advent of service integration, the ability to share clinical data between public health, environmental health, mental health and substance abuse agencies is becoming increasingly common. This introduces requirements for the control of sensitive protected health information, while still allowing management to report on service delivery across the individual and combined agencies. Netsmart is uniquely capable and has demonstrated its ability to provide this solution.
A comprehensive information technology strategy is required to address many of these challenges. Now is the time to review your department’s information management systems and consider how technology can have a dramatic effect on your ability to adapt to this challenging environment.
Netsmart offers a range of public health and vital records solutions for all sizes of county agencies, cities and statewide implementations.
Netsmart Avatar
PH public health software solution, is built upon Netsmart’s core Avatar platform that can be used to create statewide and enterprise-wide public health systems which require integration with mental health departments. Avatar PH can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need to maintain servers locally and reduce upfront costs.
In addition to practice management system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
With the acquisition of QS Technologies, Netsmart also offers the Windows-based Insight product that is built upon an open SQL database. It offers an easy-to-learn, easy-to-use, easy-to-query integrated solution to program-specific needs.
Netsmart also offers QSTVRS, from QS Technologies, to provide a complete vital records system to automate either the State or County Vital Records Department. QSTVRS can accommodate all data entry of records, plus the back office functions necessary to send those records to National Center for Health Statistics (NCHS), Social Security Administration (SSA) and to any other external agency that needs them.
To solve the sometimes overwhelming duplicate record problem, Netsmart offers a range of Mass Deduplication services and shrink-wrapped products through QS Technologies to meet the challenge of removing duplicates from public health data.
In addition, to help manage training needs and staff turnover issues, Netsmart offers, Netsmart University, powered by Continued Learning, a comprehensive suite of learning tools, including online classes, in-person classes and customized Web portals to manage all corporate training to support accreditation efforts, gain staff CEUs and assist in training new employees. A sample of the public health courses available include Women Infants and Children’s Health, Epidemiology, Environmental Health, Bioterrorism and Pandemic.
Netsmart has a deep understanding of these and other issues faced by public health organizations.
Contact us today for a no-obligation discussion about your organization’s
unique challenges and requirements.
Methadone
Methadone maintenance treatment has been researched and evaluated for more than 40 years. For the long term heroin addict, methadone maintenance treatment is a life saving medication. These programs have restored thousands of heroin addicts to productive lives. Yet, despite these findings, access to methadone treatment is a significant problem in the U.S. Regulatory policies, budget constraints and social stigmas are the main factors that have created this situation. Integrating methadone maintenance and primary medical care is thought to be an important step toward improved access to methadone treatment, and would allow for the coordination of treatment services for drug users.
Automating the routine, time-consuming tasks of a methadone clinic can save thousands of dollars every month. State, federal and accreditation organizations are constantly increasing the amount of work required to dispense methadone. Part of your strategy should be a review of your internal systems to gain an understanding of how an investment in a methadone software solution can have a positive effect on your ability to deliver care and improve the lives of those you serve.
Netsmart offers a full range of solutions for both stand-alone clinics, our Addiction Management System (for those agencies that do not require a billing engine), or as part of an integrated system with our practice management solution, Avatar AM (for those agencies that require a billing engine or which have multiple clinics or which are part of a larger delivery network) to help address key areas of concern, including:
- Budget constraints
- Constantly changing and increasing reporting requirements
- Interest in applications that are tailored and easily maintained
- Desire for data analysis
Netsmart also offers the ability to export data from the Netsmart Clearinghouse in order to manage billing. This outsourced billing option is being used by hundreds of methadone clinics and assists with reducing the amount of time and effort required to bill.
Netsmart’s comprehensive Avatar software suite can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need to maintain servers locally and reduce upfront costs.
In addition, to help manage training needs and staff turnover issues, Netsmart offers Netsmart University, powered by Continued Learning. Netsmart University is a comprehensive suite of learning tools, including online classes, in-person classes and customized Web portals to manage all corporate training to support accreditation efforts, gain staff CEUs and assist in training new employees.
With more than 30 years of experience, Netsmart has a deep understanding of the issues faced by Methadone dispensing organizations.
Contact us today for a no-obligation discussion about your organization’s unique challenges and requirements.
Mental Retardation/Developmental Disabilities
More than four million Americans have either developmental
disabilities or mental retardation. In the early part
of the 20th century, they received services in large
public institutions or were cared for by their families
with very little financial and social support. More recently,
states have responded to the needs of people with developmental
disabilities and their families, with more options of care.
Independent living settings are increasingly replacing
institutional care with community-based services. However,
community care settings require that states provide a
wide range of support areas, including mental and physical
healthcare, crisis response, housing assistance and income
support. This has been difficult as providers are challenged
to continually improve the quality of the programs they
offer on smaller budgets.
Fiscal challenges, and the desire to increase the level and quality of support
to people with disabilities, require a focus on cost-effectiveness and efficiency.
Part of that strategy should be a review of your organization’s information
management systems to gain an understanding of how technology can have a dramatic
effect on MR/DD agencies' ability to adapt to this challenging environment and a positive
impact on your ability improve the lives of those you serve.
Netsmart offers a full range of solutions, including the most comprehensive practice
management system, Avatar
PM, and clinical solution, Avatar
CWS, in the industry to help address key areas of concern, which include:
- Reduction of budgets and staffing
- Constantly changing and increasing reporting requirements
- First-time automation of clinical processes
- Interest in applications that are tailored and easily
maintained
- Desire for data analysis and sharing
Avatar Mobile is an optional module to Avatar PM and Avatar CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart’s comprehensive Avatar software suite
can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need
to maintain servers locally and reduce upfront costs.
In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
In addition, to help manage training needs and staff turnover issues, Netsmart
offers, Netsmart University, powered by Continued Learning, is a comprehensive
suite of learning tools, including online classes, in-person classes and customized
Web portals to manage all corporate training to support accreditation
efforts, gain staff CEUs, and assist in training new employees.
Netsmart has a deep understanding of the issues faced by MR/DD organizations.
Contact us today for a no-obligation discussion about your organization’s
unique challenges and requirements.
Social Services
Social service agencies provide a wide range of services
in many different settings. Social workers and caregivers
serve in social service agencies, schools, businesses,
hospitals, mental health agencies, courts, correctional
facilities and other environments. Like many facets
of human services, social service agencies face increasing
demands for integrating services and managing cases across
multiple programs and agencies. Many agencies are
implementing services integration at the program, department
and agency level, often called “no wrong door” or “front
door” programs to improve the quality of services
they deliver to their clients while reducing duplicative
services and redeploying assets to provision of care
from overhead positions.
With widespread budgetary constraints and the emerging trend toward consumer-focused
services, agencies need new approaches to gathering, managing and sharing information. In
addition, workers are traveling into the community to perform necessary services
like baby care, well care, health assessments, crisis intervention, family assessments
and case management. These remote workers need a way to capture data in
the field at the point of service to help improve efficiencies and quality. Capturing
data at the point of service also reduces cost by eliminating the need to for
data entry when the worker returns to the office, and it improves cash flow by
providing for immediate billing upon synchronization.
This is an important time for your organization to review processes and implement
operational efficiencies, including understanding how investment in a technology
infrastructure can have a positive impact on productivity and cost.
Netsmart offers a full range of solutions, including the most comprehensive practice
management system, Avatar
PM, and case management solution, Avatar
CWS, in the industry to help address key areas of concern, which include:
- Reduction ofbudgets and staffing
- Automation of key clinical processes
- Compliance with emerging electronic health record
requirements
- Desire for flexible, next-generation financial, clinical
and management systems
- Interest in applications to support caseworkers in
mobile, disconnected settings
- Desire for data analysis, reporting and benchmarking
Avatar Mobile is an optional module to Avatar PM and Avatar CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart’s comprehensive Avatar software suite
can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need
to maintain servers locally and reduce upfront costs.
In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements, while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
In addition, to help manage training needs and staff turnover issues, Netsmart
offers, Netsmart University, powered by Continued Learning. Netsmart University is a comprehensive
suite of learning tools, including online classes, in-person classes and customizedWeb portals to manage all corporate training to support accreditation
efforts, gain staff CEUs and assist in training new employees.
Netsmart has a deep understanding of these and other issues faced by social
service organizations.
Contact us today for a no-obligation discussion about your organization’s
unique challenges and requirements.
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Social Services
Social service agencies provide a wide range of services in many different settings. Social workers and caregivers serve in social service agencies, schools, businesses, hospitals, mental health agencies, courts, correctional facilities and other environments. Like many facets of human services, social service agencies face increasing demands for integrating services and managing cases across multiple programs and agencies. Many agencies are implementing services integration at the program, department and agency level, often called “no wrong door” or “front door” programs to improve the quality of services they deliver to their clients while reducing duplicative services and redeploying assets to provision of care from overhead positions.
With widespread budgetary constraints and the emerging trend toward consumer-focused services, agencies need new approaches to gathering, managing and sharing information. In addition, workers are traveling into the community to perform necessary services like baby care, well care, health assessments, crisis intervention, family assessments and case management. These remote workers need a way to capture data in the field at the point of service to help improve efficiencies and quality. Capturing data at the point of service also reduces cost by eliminating the need to for data entry when the worker returns to the office, and it improves cash flow by providing for immediate billing upon synchronization.
This is an important time for your organization to review processes and implement operational efficiencies, including understanding how investment in a technology infrastructure can have a positive impact on productivity and cost.
Netsmart offers a full range of solutions, including the most comprehensive practice management system, Avatar PM, and case management solution, Avatar CWS, in the industry to help address key areas of concern, which include:
Avatar Mobile is an optional module to Avatar PM and Avatar CWS that offers staff access to important decision-support tools away from the office. Electronic health records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time and allows the work to focus on the person needing care, instead of the paperwork.
Netsmart’s comprehensive Avatar software suite can also be delivered as a hosted application, Avatar ASP, for organizations that want to eliminate the need to maintain servers locally and reduce upfront costs.
In addition to practice management and clinical system, Netsmart offers other solutions to help you effectively manage your business. Avatar Executive Reporting System (ERS) is a powerful data warehouse environment and reporting infrastructure that helps resolve daily reporting requirements, while optimizing the Avatar system to convert data into actionable information and identify areas of improvement.
In addition, to help manage training needs and staff turnover issues, Netsmart offers, Netsmart University, powered by Continued Learning. Netsmart University is a comprehensive suite of learning tools, including online classes, in-person classes and customizedWeb portals to manage all corporate training to support accreditation efforts, gain staff CEUs and assist in training new employees.
Netsmart has a deep understanding of these and other issues faced by social service organizations.
Contact us today for a no-obligation discussion about your organization’s unique challenges and requirements.