Contact Support

You can contact support using the phone numbers listed below, or you can log in to the NetsmartCares Support Portal


Avatar clients:

Primary Support:

1.888.782.2615

CarePathway’s Benchmarking & Enlighten Analytics clients:

Telephone Support:

1.888.782.2615

CMHC/MIS clients:

Primary Support:

1.800.233.2642

E-Prescribing (InfoScriber, Avatar e-Prescribing, and Helper EMRx) clients:

Primary Support:

1.888.227.6130

Insight clients:

Primary Support:

1.888.782.2615

Methadone & Addiction Systems Support clients:

Primary Support:

1.877.276.4401

myEvolv clients:

Primary Support:

1.800.467.1482

myLearningPointe clients:

Primary Support:

1.888.249.1517

PCMS clients:

Primary Support:

1.888.782.2615

RxConnect clients:

Primary Support:

1.888.782.2615

Therapist Helper clients:

Primary Support:

1.800.343.5737

TIER clients:

Primary Support:

1.800.695.8527 (Option 3)

Vital Records clients:

Telephone Support:

1.888.782.2615