FAQ

What is CONNECTIONS?

Once a year, Netsmart hosts a user conference for our clients, and we call it CONNECTIONS. More than 1,400 of our clients and partners join together for 100+ educational sessions, hands-on pre and post -conference trainings and countless networking opportunities. CONNECTIONS also features the Solutionarium, an interactive showcase that gives attendees an opportunity to play with our solutions, talk with Netsmart subject matter experts and get an advanced look at what new solutions and features we’re rolling out.

What is the cost to register?

  • Aug 1 – Nov 3

    • Super Early Bird - $600 for the General Conference/$900 for the Executive Symposium
  • Nov 3 – Feb 23

    • Early Bird - $625 for the General Conference/$925 for the Executive Symposium
  • Feb 23 – April 8

    • Regular Registration - $750 for the General Conference /$1,050 for the Executive Symposium
  • $399 for all pre-conference trainings

Who do I contact if I have questions about CONNECTIONS?

You can contact events@ntst.com with any and all questions related to CONNECTIONS.

What is the attire?

The attire for CONNECTIONS is business casual, but the Tuesday evening off-site event is casual. More details to come so you can plan your outfit (or costume) accordingly.

Which meals are included with the registration fee?

The following meals are included with your registration fee:

  • Sunday, April 8: Dinner* at the Welcome Reception
  • Monday, April 9: Breakfast & lunch
  • Tuesday, April 10: Breakfast, lunch & dinner at the off-site event
  • Wednesday, April 11: Breakfast & lunch
  • Thursday, April 12: Lunch*

Where is CONNECTIONS2018?

CONNECTIONS will be held at the Phoenix Convention Center unless otherwise noted. The address of the Phoenix Convention Center is 100 N 3rd St, Phoenix, AZ 85004.

What are the hotel group rates and when is the cutoff date?

CONNECTIONS attendees can take advantage of a special discounted rate at two hotel properties in downtown Phoenix.

Renaissance Phoenix Downtown Hotel

Single / Double Occupancy: $249.00 (12.57% occupancy tax & 8.6% sales tax)

Triple / Quad Occupancy: $269.00 plus applicable taxes (12.57% occupancy tax & 8.6% sales tax)

Please book your hotel room prior to March 19, 2018, to ensure you receive this rate. Rooms booked after this date cannot be guaranteed at the group rate.

CLICK HERE TO BOOK YOUR HOTEL ROOM AT THE RENAISSANCE

Sheraton Grand Phoenix

Single / Double Occupancy: $229.00 (12.57% occupancy tax & 8.6% sales tax)

Triple / Quad Occupancy: $229.00 plus applicable taxes (12.57% occupancy tax & 8.6% sales tax)

Please book your hotel room prior to March 19, 2018, to ensure you receive this rate. Rooms booked after this date cannot be guaranteed at the group rate.

CLICK HERE TO BOOK YOUR HOTEL ROOM AT THE SHERATON

What are the best transportation options?

Phoenix Sky Harbor International Airport (PHX) is approximately 4 miles from both hotel options.

Suggested options for getting to and from the hotels include:

  • Airport Taxi (one-way): approximately $22
  • Super Shuttle (one-way): approximately $13
  • Execucar Sedan Service (one-way): approximately $37. To reserve call (602) 232-4610
  • METRO Light Rail: $2. METRO stop is three blocks from the hotel, on Central Avenue and Van Buren.

Who do I contact if I'm interested in sponsoring or exhibiting at CONN?

Contact events@ntst.com if you are interested in sponsoring the event. Click here to view the exhibitor and sponsorship opportunities.

What is the cancellation policy?

Payments: Full payment must be received in advance of the conference. Registrants will not be granted access to the event until full payment has been received.

Refunds: A 100 percent refund will be processed for all cancellations received by March 3, a 50 percent refund will be processed for all cancellations received by March 30, and a 25 percent refund will be processed for all cancellations received by April 8. All cancellations received after April 8 will not be refunded.

Is there a mobile app for CONN18?

Yes! The #CONN18 mobile app will available 2 – 3 weeks prior to the start of the event. Registered attendees will receive an email to sign-up for the app.

What is the hashtag for CONN18?

#CONN18 – Tweet, Facebook, Instagram or Snap us, we want to hear from you!

Where should I mail my payment?

All checks should be mailed to:

Netsmart
Attn: Amanda Solon
4950 College Boulevard
Overland Park, KS 66211

Make checks payable to Netsmart with CONNECTIONS as the payment reference.

Can I bring a guest to the evening events or other social functions?

Yes! You may bring your guest to any of the social events for an additional fee, please see the following for more information:

  • Welcome Reception - $100
  • Tuesday Evening off-site Event - $150
  • Guest Meal Package* - $450

*Includes Welcome Reception, Tuesday evening off-site event and all breakfasts / lunches

Can I be a client presenter?

If you are interested in leading or co-presenting a session, please contact events@ntst.com to discuss options. We always love to hear from our clients!