IT Managed Services

Expert Support for Technology

IT Managed Services helps organizations maximize their current technology, plan for future strategies, and prepare to support new care models and payment structures. IT Managed Services can be adapted to each organization’s unique needs to employ the right personnel and expertise to reach technology goals. As a result, organizations can focus on their core mission – providing services to those who need them.

IT Managed Services Portfolio

Clients that partner with Netsmart for IT Managed Services receive all of the following benefits:

  • Strategic planning/IT advisory support aligned with strategic investment categories
  • Predictability in spending
  • Ability to scale solution with business change
  • Eliminated resource management challenges (hiring, training, retaining employees)
  • Peace of mind from partnering with a focused market leader to protect strategic investment
  • Proactive 24/7/365 infrastructure monitoring validated by live U.S.-based support personnel
  • Comprehensive, virtual capacity to maintain, enhance and expand critical EHR solution(s)
  • 24/7/365 help desk for improved incident response and problem resolution
  • High-touch, localized field services to support a myriad of end-user needs
  • Defined service levels resulting in consistently measured performance
  • Standardized support and reporting aligned with key performance indicators (KPIs)
  • Healthcare-focused support teams that are well-versed in behavioral health, social services and post-acute needs including HIPAA/Hi-Trust requirements