Kevin Allen

Netsmart Strengthens Response to Nation’s Opiate Addiction Crisis

New tools and heightened focus empower providers regardless of treatment philosophy

Denver, Colo., August 18, 2016 – As addiction treatment and behavioral healthcare officials convene in Denver today for the National Conference on Addiction Disorders (NCAD), they’re faced with a daunting reality: Forty-four people are dying from overdoses of prescription drugs alone each day according to the U.S. Department of Health and Human Services.

Netsmart, the nation’s leading provider of addiction management and treatment software, is doubling its focus on solutions and expertise to help addiction services providers mitigate the impact of the growing opiate addiction epidemic. The company is adding to its suite of solutions, providing leadership from nationally-recognized addiction management and treatment expert Bill Connors, MSW, and advocating on Capitol Hill for improved coordination of care for individuals with substance use disorders.

Netsmart helps providers, regardless of treatment philosophy, streamline processes to address the increased demand for services.

“We have long considered Netsmart to be a teammate, not only because they provide tools to help in our clients’ recovery, but because they know what it means to walk alongside us as we work to impact lives.” said Denise Popp, director of Information Technology at Rockford, Il.-based Rosecrance.

Medication-Assisted Treatment (MAT)

Opioid treatment providers are facing a significant challenge to increase operational efficiency in the face of growing drug dependence so their clients can receive better care and experience improved outcomes. Netsmart has been delivering MAT provider solutions since 1978. The company’s latest solution release, the integrated, web-based myAM CareRecord™ EHR harnesses close to 40 years’ experience with MAT philosophies.

The myAM solution provides electronic dispensing, scheduling, lab testing and billing capabilities, while streamlining complex tasks with technological efficiency, all in compliance with DEA and FDA regulations. The integrated myAM solution includes best practices garnered from working across Netsmart’s 200+ opiate treatment provider client base.

Abstinence-based Treatment Providers

Netsmart’s other proven CareRecord- solutions (TIER®, myAvatar® and myEvolv™) include workflow systems that allow addiction treatment clinicians to smoothly integrate and formalize existing case management and scheduling activities. These CareRecord systems deliver nationally recognized assessments and clinical tools to facilitate all levels of addiction treatment.

Leadership from the Front Lines of Care

To effectively marshal its collective resources to address the drug epidemic in collaboration with addiction treatment providers, Netsmart has named Senior Vice President Bill Connors, MSW, to the newly created position of general manager of Addiction Management and Treatment. Connors is a member of the board of the Addiction Technology Transfer Center Network (ATTC). A licensed clinical social worker with experience in inpatient psychiatric hospitals, addiction treatment, outpatient clinics, and in-home family therapy settings, Connors is also a nationally-recognized expert on software implementation within substance use treatment communities.

“Bill’s appointment to this key role continues our ongoing commitment to work for - and advocate on behalf of - our client providers,” said Netsmart CEO Mike Valentine. “This new role is designed to collaborate with the addiction and management treatment communities to help us craft solutions that meet their needs and positively impact the lives of millions who are struggling with this epidemic.”

“Netsmart has longstanding success with treatment providers, community mental health centers, outpatient, inpatient and residential facilities,” said Connors. “I’m honored to lead this effort and draw upon those relationships, my personal knowledge and my clinical experience to help us guide individual clients as they negotiate these challenging times.”

Connors’ appointment is in keeping with Netsmart’s track record of seeking executive leadership from the medical and clinical communities it serves. Dennis Morrison, Ph.D., former CEO of the Center for Behavioral Health (CBH), serves as Netsmart’s chief clinical officer, while Ian Chuang, M.D., with an extensive background in clinical practice and healthcare IT, is the company’s chief medical officer.

Advocating for Persons with Substance Use Disorders

Netsmart, a founding member of the Behavioral Health IT Coalition, has been a strong advocate for updates to 42 CFR Part 2 privacy regulations, which in current form, hinder patients from receiving safe, effective, high quality substance use treatment and whole-person care. Under current law, a medical doctor in primary care may not know that he or she is prescribing pain medication to someone with a history of addiction.

Key Takeaways

  • National Conference on Addiction Disorders gets underway
  • Forty-four people die from prescription drug overdoses each day
  • Netsmart has bolstered its suite of addiction management and treatment solutions with the introduction of myAM
  • Senior Vice President Bill Connors, MSW has been named general manager of Addiction Management and Treatment

About Netsmart

Netsmart is healthcare’s largest human services and integrated care technology provider. Netsmart technology platforms and expertise are integral to the delivery of outcomes-based services and care to more than 25 million persons nationwide.

Netsmart serves more than 500,000 users in more than 24,000 organizations across all 50 states. Netsmart client communities include behavioral health; addiction treatment; intellectual and developmental disabilities; child and family services; public health; home health, hospice and palliative care, and private duty; and vital records.

Netsmart’s CareFabric® suite, a framework of innovative clinical and business solutions and services, supports integrated, coordinated delivery of health services across the spectrum of care.

Netsmart’s HIT Value Model™ metric, a vendor-agnostic planning and measurement system, provides a path for human services organizations to evaluate where on the healthcare IT spectrum they should focus their efforts, the value associated with that strategic decision and a comparison with peer organizations nationwide.

Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for human services organizations to learn from each other and share their causes and stories. For more information, visit

Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on LinkedIn and Twitter, like us on Facebook or visit us on YouTube

TIER, Avatar®, CareFabric and EveryDayMatters are registered trademarks of Netsmart Technologies, Inc.

CareRecord, Evolv® and HIT Value Model are trademarks of Netsmart Technologies, Inc.

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