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These one-hour webinars were developed to educate you on the latest industry trends and practices, as well as our newest solutions and services. Watch them at your convenience! Collect the knowledge to help your organization work more efficiently while improving the care you deliver.

Benchmarking & Analytics – Leveraging Data | Embracing Evidence-based Practices (EBPs) and Analytics to Thrive with Value-based Care Models

Evidence-based practices are often mandated or suggested as part of value-based care models. It is widely believed that the use of specific evidence-based practices (EBPs) will drive providers to achieve better outcomes. Many of these EBP models are interdisciplinary – traversing across the entire human services continuum – which can make managing value-based payments complex.

Analytics can help.

Analytics support the rollout and measuring of EBPs across an organization and EBP effectiveness. Analytics can also provide insight into common characteristics of populations served. In this webinar, Joe Travers, Senior Associate, OPEN MINDS and Scott Green, GM/VP CareGuidance Solutions, Netsmart, present the fourth and final event in Netsmart’s Value-based Payment executive webinar series. This webinar will provide the strategies needed to track revenue, cost, and quality outcomes, along with practical tactics for monitoring process adherence and performance.

In this webinar, viewers will learn:

  • Strategies to track outcomes related to revenue, cost and quality
  • Practical tactics for monitoring not only process adherence, but overall performance
  • Ways to overlay the effectiveness of EBP to specific data groupings within an organization

As the human services community continues to integrate behavioral, social and physical care in a collaborative way, does your organization have the right tools to proactively meet the challenges ahead?

Care Coordination | Finding The Opportunities In Certified Community Behavioral Health Clinics

Certified Community Behavioral Health Clinics (CCBHCs). Evidence-based practices. Value-based payment models. Quality measures and reporting. Over the past few months, the CCBHC concept has begun to take shape – and it’s time for provider organizations interested in becoming a CCBHC to take action. Organizations must review and be prepared to meet the criteria set by the Substance Abuse and Mental Health Administration (SAMHSA), which fall into six key topic areas: staffing mix; service access and availability; coordination of services; scope of services; quality improvement and reporting; and organizational, authority, governance, and accreditation. Hear Monica E. Oss, Chief Executive Officer at OPEN MINDS and Kevin Scalia, Executive Vice President of Corporate Development at Netsmart present, “Finding The Opportunities In Certified Community Behavioral Health Clinics (CCBHCs).” This event gave attendees a deep dive into each of the basic tenets of the CCBHC program and the impact of using value-based payment models. Along with this deep dive, attendees learned how to identify the opportunities for your organization in the CCBHC program and strategies to prepare for certification. During this 90-minute executive web briefing, attendees: -Understood the CCBHC program — and where it fits in an era of value-based payment models -Gained knowledge of the criteria and requirements for becoming a CCBHC — and how best to prepare -Learned how to leverage the opportunities within the CCBHC program to help position their organization for future success

Care Coordination | “Whole Person” Care: Connecting County Health and Justice Systems for Better Inmate Care and Lower Costs

The most common concern of county jails is addressing the mental health needs of individuals in their custody, according to a 2015 NACo survey. Counties are seeking strategies to reduce the number of people with mental illnesses in jail & address challenges in coordinating mental health treatment for this population. More than 60% of people in jail also have chronic co-occurring medical conditions, such as high blood pressure, asthma or heart disease, & they often enter jail with these illnesses untreated.

County jails have a constitutional responsibility to provide people in their custody with adequate healthcare. But the cost to treat people with these illnesses in jails is significant, & counties cannot bill insurance providers or Medicaid for health care services provided in a jail facility.

How can this significant problem be managed? How can counties divert individuals to treatment versus jail? How can counties improve the health of persons while incarcerated, but also post-incarceration as they return to the community?

In this webinar presented by NACo and its partners at Netsmart and Community Oriented Correctional Health Services (COCHS), Kevin Scalia, Executive Vice President, Netsmart and Dan Mistak, J.D., MA, MS, Director of Strategy, COCHS will present “whole-person” care: how counties can coordinate care between jails, hospitals, physical health clinics, and community behavioral health provider organizations to reduce the number of people going to jails, provide better health care, connect people in jails to treatment and reduce costs.


  • Examples of how counties can connect/integrate their health & justice systems
  • Effective transitions of care to mental health & addiction services post-incarceration
  • The 21st Century Cures Act’s provisions for grant funding for implementing the Sequential Intercept Model (SIM)
  • Successful strategies for coordinating mental health care across multiple county departments that may have been operating in individual silos for many years without data sharing or transparency
  • New value-based payment models & their impact on counties & organizations servicing counties

Care Coordination | The Integration Imperative and Your Bottom Line

Today’s market requires more than just data exchange - meaningful data must be incorporated into clinical workflows, so that consumers can reap the benefits of truly “whole-person” care. But is the desire for integration justifiable in the ever-changing human services industry, with increasing demands amid shrinking budgets?

In The Integration Imperative and Your Bottom Line, AJ Peterson, general manager and vice president for CareConnect and myHealthPointe proposes that integration is more than a want, it’s absolutely essential to ensuring organizational sustainability in uncertain times.


You’ll leave the webinar with these practical takeaways:

  • Learn the IT capabilities necessary to provide coordinated, integrated and comprehensive services across all potential providers
  • Know how to measure and examine your organization’s current capabilities and processes as they relate to integrated care
  • Discover how to find the right starting point for your organization on the journey to whole-person care

Care Coordination | Panel Discussion: The Path to Whole-person Care

Panel Discussion: The Path to Whole-person Care

Coordinating Care Across the Post-acute and Human Services Spectrum

As the healthcare system continues to shift from fee-for-service to value-based care, connecting providers across all care communities is crucial for driving efficiencies and improving outcomes. While partnering with organizations in the same community is a natural starting point, complete whole-person care means collaboration that extends throughout both the human services and post-acute spectrum.

Do you have the tools to turn your data into the actionable insights needed to tell a more comprehensive story about a person? Do the processes in place at your organization enable you to effectively work with other providers and facilitate seamless transitions of care? How can you overcome common collaboration challenges in order to improve outcomes?

Please join moderator Dennis Morrison, Ph.D., chief clinical advisor at Netsmart, along with experts from across the healthcare community for “Panel Discussion: The Path to Whole-person Care.”  The panelists will discuss the challenges and opportunities associated with coordinating care across multiple settings and providers as well as the healthcare IT tools critical for delivering whole-person care.

Key Takeaways

  • Whole-person care – what it is and how it affects consumers and outcomes
  • Coordinated care – the challenges and opportunities
  • Integrating care – best practices for working with organizations across the continuum


Care Coordination | The Avoidable Costs and Risks Associated with Siloed Healthcare

$25-45 billion: this is the average cost of poor transitions of care when consumers move from hospital settings to other settings.

$12 billion: these are the avoidable costs of poor transitions of care.

Not only does the overutilization of emergency department services for behavioral health or addiction treatment mean higher costs for consumer care, it creates risk of 30-day readmission penalties and further pressures already strained high-value resources.

The clinical and business impacts of operating in healthcare silos are clear. Fortunately, health systems and behavioral health organizations can partner to provide value-based services that address these impacts. This integration enables providers to harness the power of networks and direct consumers to the most effective - and cost-effective care.

In The Avoidable Costs & Risks Associated with Siloed Healthcare, hosted by Behavioral Healthcare Magazine, Netsmart associates AJ Peterson, vice president and general manager of interoperability, and Jeff O'Berry, vice president of national accounts provide a look into the cutting-edge technology that enables both health systems and CMHCs to:

  • share data that informs clinical decision making and helps consumers receive better, more timely access to the right care
  • enable a high level of integration even while addressing sensitive information as defined in 42CFR Part 2 regulations
  • generate single threaded outcomes, reporting on both physical and behavioral health outcomes together

Consumer Engagement | Best Practices For Enabling Recovery Transformation In Community Behavioral Health: A Case Study

We’re in the “me age.” But this age of the individual also means the age of the consumer, and health & human services communities are not immune to this shift. In the behavioral health field, the growing realization that services need to be more patient-centric and patient empowering is called the Recovery Movement.

Join us on September 29 at 2:00pm EST for this exclusive executive web briefing to hear Shawna McGuckin, Reaching Recovery Representative at the Mental Health Center of Denver offer insights into this movement and evidence-based practices for how behavioral health organizations can prepare staff and clients for this growing shift. Ms. McGuckin will use examples from Denver that are replicable at other organizations and give tools and strategies for moving your organization into the “me age.” In addition, AJ Peterson, General Manager of CareConnect and MyHealthPointe at Netsmart and Tricia Zerger, Solutions Consultant of Netsmart will outline how to develop and leverage technology to drive patient engagement within your own organization.

Consumer Engagement | Encouraging Consumer-Driven Care

We know the benefits of empowering consumers to better manage their own wellness and recovery – but how can your organization guide them to fully participate in a comprehensive consumer engagement program? View this recorded webinar to hear from Melanie W. Sisson, PhD of Mental Health Center of Denver and AJ Peterson, General Manager, Netsmart, and learn about Mental Health Center of Denver’s experience and success with getting consumers on board and active in their own care.

They also discuss consumer engagement best practices for cultivating empowered users such as:

  • Encourage consumers with information about engagement benefits such as increased communication and interaction with providers, as well as appointment and refill reminders
  • Teach staff how to start the conversation, enroll consumers, and answer popular questions
  • Integrate enrollment as part of the care or service delivery interaction
  • Develop an organizational plan that’s easy to navigate and simple to follow. Engaged and excited associates lead to increased consumer engagement.

Consumer Engagement | myHealthPointe™ Consumer Portal - Getting Consumers on Board and Active in their Own Care

AJ Peterson, general manager and Tricia Zerger, CareGuidance strategist discuss how to utilize the myHealthPointe consumer portal to promote collaboration between the consumer and the provider, allowing the individual to be an active participant in their path to health and recovery.

Electronic Health Records | Medication Management in Behavioral Health – from Treatment to Recovery

Person-centric medication management goes beyond the five “rights” of medication management – the right patient, the right drug, the right dose, the right route, and the right time – to support comprehensive medication management that spans the continuum of care. With the convergence of physical and behavioral health care, processes that support proper transitions of care between inpatient and outpatient settings truly manage the client to recovery.

Join us for “Medication Management in Behavioral Health – from Treatment to Recovery” on November 16th at 1pm ET / 12pm CT to learn more about this holistic approach.

You’ll also learn how person-centric medication management:

  • Moves beyond “error reduction”
  • Provides a greater opportunity for optimizing treatment
  • Differs in behavioral health versus primary care


While person-centric medication management may introduce more complexity for the provider, your organization can prepare for these changes and move toward recovery-focused medication practices.

Electronic Health Records | Technology Enabled Person-centered Planning

Programs and services that take into account the full 360-view of individuals with intellectual and developmental disabilities require a specific set of tools – ones created with this community in mind. myEvolv is a fully web-based, ONC-certified electronic health record (EHR) designed specifically for organizations who provide services for individuals with intellectual and developmental disabilities.

In this on-demand webinar, Technology Enabled Person-centered Planning, Dean Corbin, Software Implementation Specialist, Racker Centers, Andrew Mersman, MS, NCC, LPC-MHSP, Senior Director, myEvolv, Netsmart and Audrey Terry, Product Strategist, Netsmart discuss how myEvolv supports person-centered care.

You’ll also learn about the features and functionality that matter most to organizations supporting the intellectual and developmental disabilities community, such as:

  • Data connectivity from individual support plans to program plans and staff members’ documentation
  • Mobile documentation for community-based activities
  • Allows agencies to act as the representative payee for individuals, “holding” funds from Social Security Income (SSI) or other sources for their expenditures
  • Manages budgets for services approved by single or multiple funding sources
  • Service effectiveness can be tracked by individual, staff member, program and agency as a whole

Electronic Health Records | Child and Family Services in the Digital Era

Join Netsmart’s Andrew Mersman, senior director, and Gary Beckham, solutions strategist, for insights into how child and Family services agencies can benefit from digital tools that ease the burden of paperwork, support foster families and simplify reimbursement.

Professionals from Necco, a multi-state CFS agency, will join the discussion on how myEvolv from Netsmart can help agencies manage complicated reporting and credential requirements. They will also explore how the new Resource Family Portal can simplify communications with foster families.

myEvolv centralizes and streamlines your client and organizational record keeping. This full-featured, flexible solution allows your organization to track, monitor and report on virtually any type of data – especially useful in managing difficult funder and credentialing requirements. In addition, myEvolv’s standard interface allows you to customize the software to suit your organization, ensuring you have forms and work flows that fit your day-to-day business needs.

A tool that is specific to child and family services and myEvolv is the new ‘Foster Family Portal’. This tool provides a snapshot of the children places into foster homes. With the Foster Family Portal, foster families can access protected information on file such as medical, clinical and case data. In addition, families can use the portal to enter other health-related data, such as behavioral progress reports and more routine information such as clothing inventories. The portal also provides helpful alerts to foster families about pending safety inspections, reference checks and home studies.

To get an inside look into myEvolv and the Resource Family Portal, join Andrew Mersman, Senior Director of myEvolv, Netsmart, and Gary Beckham, Solutions Strategist, Netsmart, along with NECCO for this informative webinar.

Electronic Health Records | Organizational Leadership, Change Management and Technology Implementation – Is There a Link?

Leading organizational change is vital to your organization at all stages of your business lifecycle, especially as the human services industry constantly evolves. Successful managers are usually good change managers. Whether it’s ensuring a steady succession plan for future leadership, managing process changes during mergers or acquisitions, or identifying and implementing new financial systems, these work processes are handled well by most managers. However, optimizing a newly implemented technology is often misperceived as just a technology problem when it is really a strategic change management initiative.


View this on-demand webinar Organizational Leadership, Change Management and Technology Implementation – Is There a Link? presented by Denny Morrison, PhD, chief clinical officer at Netsmart to hear best practices of health and human services leaders managing change within their organization. You’ll understand the potential ripple effect of changing technology, organizational culture and leadership, and how managing these changes can help you not only create better outcomes for your consumers, but also positively impact how your internal organization operates.


 During this 90-minute executive web briefing, you’ll learn how to:

  • Be aware and agile during the strategic and cultural changes technology acquisition creates
  • Be technologically literate no matter your executive position
  • Harness the potential of technology to create new models of personalized, quality care
  • Proactively have the right people and processes in place for when change does occur
  • Minimize disruptions and empower your team to embrace change

Electronic Health Records | Driving Recovery in the Opioid Crisis – The Technology to Get Us There

The impact of the opioid crisis permeates the entire healthcare community, with treatment centers and emergency departments seeing an influx of individuals needing treatment for substance use disorders (SUD). A recent federal study found that foster agencies too, are seeing an increase in the rate at which children enter the foster care system, directly correlating to increases in drug-related hospitalization rates and overdose rates. Comorbidities of consumers with both mental illnesses and SUD affect behavioral health providers and community mental health centers serving this population.

The impact of this epidemic is pervasive, and so too is the idea that the health and human services community is somehow helpless in its wake. But what if the technology at our fingertips had the potential to have some bearing on the opioid crisis?

In this 60-minute webinar, Neal Tilghman, MPA, addiction treatment general manager at Netsmart will explore the technology and processes that can lead to fully informed treatment, smooth transitions of care, and ultimately improved outcomes. He’ll be joined by Steve Schreiber, RN, PHR, associate director of integrated care at Recovery Resources in Ohio who will share Recovery Resources’ success in achieving whole-person care by integrating access to the Ohio PDMP directly into prescriber workflows within the EHR.

Attendees will gain an understanding of:

  • How to make better use of the technology you already have
  • Newer HEDIS measures that help improve transitions of care and expand treatment options for individuals with SUD
  • Technology available to support agencies working to keep the family unit intact, such as telehealth
  • The outcomes measures most critical to track population health and detect potential risk factors for relapse
  • How to ensure your clinicians have the right data, available at the point of service, to positively impact clinical decision making
  • Tools that enable integration such as the Carequality interoperability framework, health information exchanges (HIEs) and prescription drug monitoring programs (PDMPs)

Electronic Health Records | Autism Services and the Technological Imperative

As autism support needs continue to skyrocket across the country, more organizations are offering services and that are designed to specifically support people on the autism spectrum and their families. Whether an organization is solely dedicated to serving the autism community or provides access to these services as one component amongst many specialties, bringing technology to the point of care remains a challenge and a top imperative.

In this on-demand OPEN MINDS webinar, Netsmart Senior Director Andrew Mersman, MS, NCC, LPC-MHSP and Easterseals discuss the challenges facing autism providers today and how technology can help organizations improve the staff, family and individual’s experience.

Other benefits technology can bring to your autism service line include:

  • Improved quality of care 
  • Reduced staff attrition
  • Eliminated duplicate entry
  • Electronic referrals
  • Integrated clinical and financial
  • More visibility to care plans for individuals and their families

Post-acute | Interoperability: Attracting and Retaining Health System Relationships

As the healthcare system continues to shift from fee-for-service to value-based care, all care providers - acute and post-acute – are pushed to assume shared risk for the full episode of care. Experts from Netsmart and Remedy Partners will empower post-acute providers with strategies to strengthen their position as preferred partners to health systems.

You will learn:

  • How health systems view value-based care
  • What attributes health systems look for in post-acute partners
  • Where your organization fits into the health system strategy
  • How to leverage technology to favorably position your organization to health systems
  • How to maintain your competitive edge

Post-acute | Care Coordination: Population Health Management and Ongoing Management of Chronic Illness and Frail Elderly

This educational executive webinar explores evolving strategies being developed to manage high cost populations and cohorts that require ongoing monitoring and management. Population health management programs are being designed to capture data and quality metrics that can be used to track and improve outcomes to maximize incentive payments.

Learn how leading organizations are proactively creating population health programs that integrate with health systems, behavioral health providers, long-term care organizations and home-based providers to deliver coordinated care in the most cost effective location.

Post-acute | Interoperability: Building an Integrated Plan for Your Community

This webinar focuses on creating strong, enduring partnerships with the health systems in your community is essential to your success. In the near future, health systems will narrow their networks and only work with providers that can electronically share clinical and outcomes data – in fact in many areas this is happening today. What does this mean for you? It means you must create the processes and tools that allow you to electronically accept and manage referrals while you adopt a technology strategy to eliminate the exchange of paper clinical documentation.

This webinar focuses on ways to create a single connection point to securely exchange information with thousands of other providers. Learn how thousands of Netsmart clients are currently sharing millions of clinical records with other providers, health systems and regional HIEs to become the provider of choice in these new payment models.

Post-acute | Interoperability: The Journey to Whole Person Care

Trends in post-acute care toward value-based payments, bundled payments and other shared-risk models show no signs of slowing. To adapt to these new payment models and remain viable, post-acute providers must begin focusing on how to collaborate more closely with healthcare systems to treat, heal and move patients to the most cost-effective setting for care in a timely manner.

In this webinar, we will explore technologies post-acute providers should consider leveraging to integrate into the acute care setting. Speakers Eva Bering and AJ Peterson will also discuss how to gain buy-in from referral partners to automate key phases of the referral process and improve transitions of care.

Finally, we will cover what post-acute providers and their partners should expect with regard to shared outcomes and ROI, as well as the competitive advantage offered by integration technology for the post-acute care and health systems. Whether your post-acute organization is currently taking on risk for your patient population or positioning to do so in the future, having greater visibility of patients across the continuum of care, will promote higher quality of care at a lower cost.  Leveraging integrated technology solutions provides efficiencies throughout the journey of patient from pre-admission to post discharge.

Post-acute | Building Your Dream Team in 2018 - Attracting and Retaining the Right Clinical Staff

There’s no doubt that the key to your organization’s success are the people on your team. In this webinar, speakers Sharon Brothers, Founder and President of the Institute for Professional Care Education, and our own Carol Reynolds, EVP of Client Experience, will discuss the vital elements of building your dream team, especially the steps that will help you attract the right people and reduce turnover.

You'll learn:

  • How to interview and hire smarter
  • How to onboard for success during those crucial early days
  • How to create a training program that builds on success and sets you apart from the competition
  • Essentials for employee engagement, especially with millennials
  • The role technology plays in the retention of clinical staff

Post-acute | Improving STAR Ratings with Behavioral Health and Home Care

Many home health patients have co-existing chronic behavioral health problems that go untreated. If not addressed, problems like anxiety and depression leave patients unable to self-manage diabetes, congestive heart failure, COPD and other serious medical conditions. Watch the webinar now to understand the statistics on the prevalence of psychiatric issues among the home-bound elderly and explain why the failure to identify or deal with these conditions affects compliance and outcomes. Join experts Katherine Vanderhorst and Amy Craven from C&V Senior Care Specialists, Inc. and our own Teresa Craig, as they discuss how recognizing and managing behavioral health diagnoses can have a positive outcome on your agency’s STAR ratings.

You will learn:

  • The prevalence and severity of behavioral health issues and chronic conditions among the home-bound elderly
  • The benefits of responding to both patients’ medical and psychiatric conditions and the impact on home health outcomes
  • The steps for a successful behavioral health program

Post-acute | Top Challenges and Opportunities for Senior Living and Home Care Providers in 2018

At Netsmart, we actively advocate on behalf of our clients and prospects to help shape the future of healthcare. We believe that you should know what policies and legislation could impact your organization and the individuals you serve.

Cynthia Morton, NASL executive vice president and Donna Doneski, NASL director of policy & membership, and our own Kevin Scalia, share their perspectives on the top challenges and opportunities for senior living and home care providers in 2018. Watch now for practical and valuable insights to help you prepare for the future, now.

Key Takeaways:

  • Political Landscape – The Road Ahead
  • Legislative & Regulatory Issues – Where Are We Now?
  • Congressional Agenda – What’s Next?
  • Implementation of MACRA, 21st Century Cures Act & More
  • New Priorities from the Administration

Post-acute | Advocacy and the State of the Home Care and Hospice Industry

At Netsmart, we actively advocate on behalf of our clients and prospects to help shape the future of healthcare. We believe that you should know what policies and legislation could impact your organization and the individuals you serve. That is why we have invited the National Association for Home Care and Hospice (NAHC) to share advocacy priorities and information to help providers maintain the highest levels of care.

Listen as NAHC president, Bill Dombi, discusses key legislative issues and industry trends that could impact your organization now and in the future. Kevin Scalia, Netsmart executive vice president, joins the conversation to discuss advocacy, how to amplify the voice of the industry and NAHC 2.0.

Key Topics:

  • How the current political climate affects the industry
  • New conditions of participation (CoPs)
  • Home Health Groupings Model (HHGM)
  • Hospice trends
  • Value-based purchasing trends
  • Re-emergence of pre-claim review

Post-acute | Managed Care Insights and Strategies for Post-Acute Providers

According to a recent MedPAC report, enrollment in managed care programs grew 8% from 2016 to 2017, accounting for nearly 32% of all Medicare beneficiaries, with enrollment projected to grow even higher in 2018. With the rapid growth in managed care plans, the organizations managing these contracts are looking to narrow their network of post-acute providers, creating smaller networks of high-value preferred partners.

To help post-acute providers develop effective managed care strategies, we invited Stacey Youcis, senior vice president of service lines and population health at Lancaster General Health, to discuss what they look for in an ideal post-acute partner. AJ Peterson, vice president of interoperability at Netsmart, will join the conversation to discuss technology strategies post-acute providers should consider when positioning to their managed care partners.

Key takeaways:

  • Insights from a managed care organization
    • Current state of managed care programs
    • Ideal characteristics of a post-acute partner
    • Future of managed care programs
  • Strategies to participate in managed care
    • Understanding risk
    • Technology solutions to facilitate participation
    • Integrating into the broader ecosystem of care

Post-acute | Creating Integrated Care Models in Post-Acute

As the post-acute industry continues the shift from fee-for-service to value-based care models, provider organizations are rethinking the way they measure and prove their value to payers and referral partners. One emerging requirement of preferred provider networks is the ability to participate in integrated care models.

Check out the webinar to hear Mark Fritz, President of Rapid Recovery Center, share how his organization has embraced integrated care programs to thrive in value-based care. AJ Peterson, Vice President of Interoperability at Netsmart, presents strategies providers can leverage to integrate to care networks and prove value.

You will learn:

  • What an integrated care network looks like
  • How to best prepare for integrated care models
  • How to identify where your organization fits into integrated care
  • Strategies to position your organization as the preferred referral destination

Post-acute | PDGM is On the Horizon

To thrive in the regulatory climate today, it’s important to stay ahead of the changes and adjust your business model to face the challenges.

Using data from the SHP national database, Chris Attaya, vice president of product strategy, and Zeb Clayton, vice president of client services, identify the expected winners and losers of the new model. They share insights around the operational and clinical changes you need to consider to remain a vital organization. Teresa Craig, director of client strategy for Netsmart, also outlines what you should expect from your EHR partner as you prepare for the new proposed PDGM requirements.

Key Takeaways:

  • The latest updates from CMS and the components of the proposed PDGM model
  • Insights to help your agency prepare for a PDGM-like model
  • How to work with your EHR partner to prepare for new requirements

Public Health | Integrating Value-Based Care into County Health and Justice Systems

Value-based care continues to shape services for individuals with behavioral health and substance use treatment needs. While the need to receive whole-person care is no different for a justice-involved individual, the organizational needs for county health and justice systems vary greatly from that of human services organizations.

View this on-demand webinar presented by our panel of experts: 

  • Tim DeWeese, Director, Johnson County Mental Health Center 
  • Robert Sullivan, Director, Department of Corrections, Johnson County 
  • Tom Stucke, Vice President and General Manager, Public Sector, Netsmart 

This webinar will show you how your organization can develop a framework for integrating a value-based care model, ultimately reducing recidivism and improving individual outcomes. You’ll also hear about Johnson County’s experience in developing and implementing programs designed to effectively manage the behavioral health of their justice-involved population, as well as their experience participating in NACo’s Stepping Up initiative. 

You’ll leave the webinar with steps you can take to implement value-based care and an understanding of how to: 

  • Collect baseline data, track progress and analyze and report on individual outcomes 
  • Support and manage transitions across jails, treatment and community programs 
  • Stratify population views to assess recidivism risk and prioritize treatment needs 

Revenue Cycle Management & Compliance | Doing More with Less: RCM Style

The funding environment for behavioral health is constantly changing. Funders are layering on more and more administrative requirements for providers and managing these scenarios can prove to be difficult. As providers are being forced to do more with less, Netsmart RCM is creating services that help providers focus on their core mission of providing quality clinical care. View this on demand webinar with presenter Matt Zabolotny, Vice President Revenue Cycle Practice, Netsmart to learn ways your organization can better manage authorizations and self-pay collections letters by utilizing new Netsmart services. 

You’ll also learn about the benefits of services such as: 

• A designated RCM team to manage authorizations 
• Defined processes to ensure authorizations are tracked and followed up in a timely manner 
• Consumer image and relationship improvement when collections is handled by a third party 
• Reduction in staff time spent managing self-pay balance reminders 
• Ability to help maintain provider’s systems for billing needs such as new contracts and service fees 

Revenue Cycle Management & Compliance | RevConnect™ Clearinghouse: Streamline Your Claims Management Process

A critical component to your revenue collection is ensuring you have a reliable electronic claims submission & eligibility verification tool. Given the complexity, this process can consume significant amounts of time and resources. Coupled with payer questions and claim rejections, it can take weeks, if not months, to clarify eligibility issues and revise denied claims for payment.

View this webinar to see how our clearinghouse solution, RevConnect™, can mitigate your most complicated revenue issues while simplifying these processes for you.

  • Gain real-time access to eligibility data
  • Verify coverage before service delivery
  • Ensure clean, rapid claim submissions
  • Track & manage the life cycle for every claim

Presented by Elizabeth Said, Director of EDI Operations, Netsmart Technologies

Value-based Care | CCBHCs: Planning, Preparation and Impact

With the introduction of the Certified Community Behavioral Health Clinics (CCBHC) model of care, many organizations are working towards certification, while others are left wondering what their role will be in this new model. Whether or not your state is one of the 24 states who received planning grants, the creation of the CCBHC grant program is expected to be a pivotal movement in the health and human services industry. It will affect everything from organizational structure to payment models and service delivery.

Watch this on-demand webinar with Brent McGinty, President & CEO, Missouri Coalition for Community Behavioral Healthcare and Kevin Scalia, Executive Vice President, Corporate Development, to learn about CCBHCs including what they mean for the industry, your state and more specifically, your organization.

Brent McGinty will share valuable insight into his work spearheading the state of Missouri’s CCBHC program, including the steps Missouri is taking to prepare for the October grant deadline. Kevin Scalia has worked closely with industry leaders to ensure organizational readiness for several key behavioral health initiatives, including CCBHCs, and will speak to the impact of CCBHCs and best practices for managing your organization through dramatic health care shifts.

You’ll leave this webinar with an understanding of:

  • CCBHCs and their impact on the industry, states and organizations 
  • Ways some states are working to address the CCBHC model
  • Next steps you can take to prepare for certification

Value-based Care | Value-based Payment Models Webinar – How did we get here and why now?

In our country’s Medicaid system, 5% of the population accounts for almost 80% of the cost. This isn’t news to the behavioral health and human services community that already provides care to this underserved segment of our country. But recent advances in data standards and electronic health record interoperability are finally enabling us to attack this problem. Provider organizations and their technology partners – together – are working to develop systems and clinical processes that will improve outcomes while reducing costs in a collaborative, whole-person care environment. Join Dan Mistak, General Counsel, Community Oriented Correctional Health Services, and Kevin Scalia, EVP Corporate Development at Netsmart, on Friday, 7/15 at 12PM ET for the first exciting event in Netsmart’s Value-Based Payment Executive Webinar Series.

At this event, attendees will: Understand how value-based payment models evolved and where they’re heading – enabling you to make better strategic decisions Take a deeper look at Certified Community Behavioral Health Clinics (CCBHCs) in the context of the various care models emerging across the country Secure your organization’s ongoing success by defining your strategic direction for the future The behavioral health and human services community is being pushed to integrate behavioral, social, and physical care in a collaborative way, and your organization plays a critical role. Are you ready to take part?

Value-based Care | Human Services Strategies in Value-based Payment Models

Value-based payment models represent one of the largest fundamental shifts in our healthcare system’s history. The struggle for today’s behavioral health and human services providers is that in order to meaningfully participate, you must bear some of the financial risk. This means you need a strategy to measure and improve outcomes while adapting your processes to increasingly complex reporting demands.

Join Steven Rosenberg, President at COCHS, Dan Mistak of COCHS, and Carol Reynolds, EVP Client Experience at Netsmart, on Monday, August 1st at 2PM ET / 1 PM CT for the second exciting event in Netsmart’s Value-Based Payment Executive Webinar Series.

At this event, attendees will:

  • Understand how to risk-stratify the community you serve and design interventions that target each segment of your population.
  • Learn the strategies to take advantage of your specific value-based care model, whether it’s Certified Community Behavioral Health Clinics (CCBHCs) or something else.
  • Identify appropriate care and gaps in care by moving toward a coordinated care model through managing the physical, behavioral and social needs of your community.
  • Learn about the tools that support specific functions within value-based models of care, including: population management, care coordination, consumer-directed care, evidencebased practices, and a continuous improvement loop of measuring and improving.

The behavioral health and human services community is being pushed to integrate behavioral, social, and physical care in a collaborative way, and your organization plays a critical role. Are you ready to take part?

Value-based Care | Key Interoperability Strategies for Success with Value-based Payment Models

Whole-person care requires partnerships and treatment models that support physical and behavioral health, as well as the social services an individual may need to achieve wellness and recovery. In a Value-based Payment model, interoperability is a key component which requires organizations to establish policies that support information exchange, including compliance with confidentiality and privacy standards, as well as intuitive and seamless connections across multiple organizations. By making data accessible, organizations not only meet these requirements, but also gain valuable insights to drive clinical decision making which can improve outcomes for the individual.

View this webinar to hear Matthew Chamberlain, Senior Associate, OPEN MINDS, and AJ Peterson, Vice President/General Manager, CareConnect and myHealthPointe, Netsmart, in the third event in Netsmart’s Value-based Payment executive webinar series.

In this webinar, attendees will learn:

  • Key interoperability strategies that address the clinical and operational needs for connecting organizations across the human services spectrum
  • How interoperability can help organizations share referral information or clinical data with primary care organizations, correctional facilities, and other behavioral health and substance use facilities
  • Methods to leverage integrated technologies to extend care team collaboration outside the four walls of your organization, supporting not only clinical document exchange but secure Direct Messaging
  • Questions to help your organization determine its readiness for embracing Value-based Payment models and where to focus efforts in further developing its ability to share – and use – data

Value-based Care models, such as the Certified Community Behavioral Health Clinic (CCBHC) program, are driving the human services community to integrate behavioral, social, and physical care in a collaborative way. Are you ready to take part?

Value-based Care | Policy Update & Foundations Of Value-based Care

Change in healthcare is constant and, at times, uncertain. In today’s world, there seem to be even more questions: What is the future of the Affordable Care Act (ACA)? What changes can we expect with the American Health Care Act (AHCA)? Will there be new limitations? What about effects on the community, the providers, and consumers — or potentially, parity? There are some things which are certain: human services organizations will continue to be required to integrate with local health systems and other community-based providers.

View this on-demand webinar “Policy Update & Foundations Of Value-based Care,” with Monica Oss, Chief Executive Officer at OPEN MINDS, and Scott Green, Senior Vice President of CareGuidance™ at Netsmart, for a discussion of current and potential policies and their convergence with value-based care.

You’ll also learn the answers to foundational value-based care questions such as:

  • What is value-based care, and what types of value-based care programs exist?
  • How does value-based care affect human services organizations?
  • What does my organization need to do to prepare for value-based care?

Value-based Care | Next Level Value-based Care: Assuming Risk and Improving ROI

Risk is inherent in the move to value-based care. Organizations that manage consumers with comorbidities across the traditional dividing lines between physical health and human services must capture data and quality metrics. But is that enough to know the risk you’re assuming?  

According to the Office of the National Coordinator (ONC) and the Workforce Training Program, capturing data is just the beginning. If your organization’s goal is to participate in value-based payment models, a comprehensive view of the whole person, including actionable insights, is the new baseline requirement.

For an in-depth look at what’s required, watch this on-demand webinar with two Netsmart associates to understand how to embark on the progression from data to information to knowledge to wisdom (DIKW). Carol Reynolds, executive vice president for client experience and Larry Seltzer, general manager and senior director for CareManager, cover the methods organizations are using to mitigate risk and improve ROI, such as:

  • Stratifying population views to assess consumer needs
  • Providing appropriate services through the use of evidence-based practices
  • Managing outcomes and maximizing incentive payments through the tracking of quality measures

Value-based Care | Next Level Value-based Care: Clinical Data and Quality Measures

The shift from fee-for-services to value-based care is here to stay. Organizations that want to emerge as leaders and sustain their positions in this new human services landscape are finding that the changes they need to make will go much deeper than payment structures.

It starts with defining “value” and ensuring you’re collecting the right data and systematically using it to inform clinical decision-making and impact population health.

Join Netsmart associates AJ Peterson, general manager and vice president for CareConnect and myHealthPointe and Steve Harm, data services and solutions manager for an in-depth look at the steps organizations are taking to prepare for value-based models, including:

  • Collecting and reporting on the quality measures that define “value” for your organization and community
  • Determining the processes to implement the best use of this data to inform clinical decisions and improve ROI
  • Coordinating with organizations across the human services continuum to securely exchange information

Value-based Care | Leveraging Technology to Support Your Population Health Management Strategy

Do you have the tools in place to effectively manage high-risk individuals under your care? Does your organization have a strategy for aligning to evolving models of care?

Find out in this on-demand OPEN MINDS webinar, presented by Joe Parks, M.D., medical director for the National Council for Behavioral Health and Larry Seltzer, general manager and senior director for CareManager at Netsmart. In this presentation, you’ll learn about the tools needed to effectively collect patient data across the healthcare continuum, analyze the data and then manage your high-risk clients to improve both financial and clinical outcomes. Beyond a look at population health management tools, we’ll also discuss the healthcare landscape and the strategies you can adopt to prepare your organization for value-based care.


Key takeaways:

  • Current healthcare market – and where it’s going
  • Healthcare IT tools critical for implementing a population health management strategy
  • How to plan your next steps based on an assessment of your current capabilities

Value-based Care | Ensuring Sustainability and Improving Outcomes in Child Welfare through Value-Based Approaches

The Challenge: Increasingly complex financial, technological, regulatory and client needs

The Imperative: Sustainable processes, value-based approaches, and an understanding of what “quality outcomes” means in child welfare – and your organization

The Result: The four key pillars of child welfare – culture, process, people, and partners – work in harmony to help historically underfunded and overstrained organizations rise to the challenge of disruptive technology, ensure organizational sustainability, and improve consumer outcomes.

In this on-demand webinar, Netsmart associate Andrew Mersman, senior director, solution consulting, reveals how your organization can:

  • Understand the current state of your culture, process, people, and partners
  • Review the key child and family services workflows of referral management, intake and admissions, service planning and delivery, and information sharing
  • Develop a process and technology roadmap to address changing regulations amidst diminishing budgets

Value-based Care | Less Pain, More Gain: Leading A Cost-Saving Plan With Provider-Driven Outcomes

How can providers and payers jointly develop Value-Based Reimbursement (VBR) initiatives that are truly a win-win? Collaboration occurs when two or more work together for a common purpose. How often is that really true in a value-based reimbursement world? Payers, are you limiting your focus to easy-to-access claims-based measures? Are you including the added value of social determinants of health that can improve the selection of interventions that can result in real improvements? Providers, are you tired of the experience being thrust upon you in the name of payment reform but little true rewards for your consumers and your bottom line?

This in-depth webinar recording will guide both payers and providers in how to achieve the Triple Aim and overcome some of the common barriers in earning the anticipated rewards through a successful value-based program. Understand how social determinants of health can help pinpoint interventions that will “move the needle” on consumer outcome improvement. Learn how technology supports can extend your program outside of the traditional tools and result in a win-win-win for payers, providers and consumers.

In this on-demand webinar, Deb Adler, senior associate, OPEN MINDS, and Kevin Scalia, executive vice president, corporate development, Netsmart will provide a look into

  • How social determinants of health can best inform value-based reimbursement success
  • How technology supports can facilitate value-based reimbursement achievement
  • Lessons learned and best practices in payer/provider VBR collaborations
  • Two case studies (one Intellectual and Developmental Disabilities and one Behavioral Health) that illustrate “best practice” provider/payer collaboration