Mobile Care Manager provides convenience and accessibility away from the office

In today’s mental health and public health communities, the number of people needing help exceeds the resources available to assist them. Caseworkers are performing more
tasks than their counterparts of previous years, often traveling into the community to perform necessary
services like crisis intervention, family assessments and case management.

It’s a fact that mental health and public health organizations will never have the level of funding to provide the level of care that’s believed to be required for their consumers. Budgets are ever changing, so a transformation in the way care is delivered is needed to help circumvent this always-challenging
issue.

Connected Care is the breakthrough required for this transformation -- and technology is the catalyst to make it
happen. In fact, prudent investment in integrated technology systems can enhance quality of care, and provide
returns far exceeding the investment required.

Netsmart provides the foundation to ensure continuity of care with its breakthrough Connected Care solutions, which effectively manage clinical data between applications,
programs, departments and agencies. In this transformed care delivery model, more and more care will be delivered where it is convenient to the consumer, not at a facility, so the clinician must be able to work in the field while still having access to the consumer’s information.

Netsmart MobileConnect, Netsmart’s Mobile Care Manager, a key component of Connected Care designed to work with Avatar and the CMHC/MIS, enables a clinician or case manager to work disconnected in the field and then synchronize upon returning to the office, eliminating the need
for error-prone and time-wasting re-keying of data.

MobileConnect is part of Netsmart’s Connect suite of applications, which works across Netsmart enterprise software product platforms. Based on a Service-Oriented Architecture (SOA), MobileConnect provides staff with the ability to access important decision-support tools away from the office. Electronic records are accessed and managed at the point of service, providing the worker with vital information
and eliminating the need to reenter service records and related
data upon their return to the office. Recording events at the
time of their occurrence improves data accuracy, saves time, and allows the work to focus on the person needing
care instead of the paperwork.

How it Works
To send and receive the most current version of the record, MobileConnect validates the user against either the Avatar or the CMHC/MIS standard three-tier security structure. This confirms the identity of the user and defines the features and functions they are authorized to access. The system then synchronizes the information with the resident Avatar or CMHC/MIS database.

The user is then presented with the Mobile Care Manager Home Page within MobileConnect. Navigation within the user’s Home Page is consistent with all other Netsmart products, thus minimizing training time. The Home Page provides staf with their caseloads and tools needed to synchronize data to the server.

Capabilities
Field staff can select any combination of options within the MobileConnect application:

• Update Client Demographics: The mobile user can collect demographic information about a client. MobileConnect displays the current information and allows edits and modifications. When MobileConnect is synchronized with its primary system (Avatar
  or CMHC/MIS), it sends the most recent edit if more than one edit was made.
• Treatment Plans: MobileConnect supports the customization and extensibility of additional treatment plans, delivering a more robust, clinically useful system in
  the field.
• Service Entry: Staff in the field can enter services and record services with notes. When MobileConnect is synchronized, new services are created in Avatar and CMHC/MIS.
• Progress Note Entry: Progress notes created in MobileConnect are associated to a new service also created at the same time in MobileConnect. MobileConnect
  users can also edit progress notes originally created in the mobile application prior to synchronization.
• Diagnosis: MobileConnect supports complete DSM and ICD Diagnostic recording in addition to the configuration settings as defined in the primary system allowing for additional system usefulness.
• User-Defined Forms: MobileConnect is designed using
  SOA and supports user-defined content. This capability currently applies only to MobileConnect’s use with Avatar software because it leverages the Dynamic Table
  Generation capabilities of Avatar’s RADplus tool.

All information in Netsmart MobileConnect is available for review and editing prior to synchronization. Also, any conflicts encountered during the synchronization process are
available for review and resolution through an easy-to-use work list.

Connected Care
Connected Care is sharing clinical information inside your organization, with other care providers and with
consumers themselves. Connected Care goes beyond traditional Electronic Health Record solutions to ensure
clinical information is integrated and available across all points of care in an effort to ensure the highest quality care. Netsmart’s Connect suite of applications work across Netsmart’s major enterprise product lines to provide the foundation for key components of Connected Care, including sharing clinical documents, linking mobile workers, processing
claims with payers and providing consumer care portals. This cross-product approach demonstrates the breadth and integration of the Netsmart product family and
Netsmart’s commitment to helping its customers maximize the investment made in their software.