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ConsumerConnect
Web portal provides organizations with a new way to connect
and communicate with consumers throughout the care process
Consumers are seeking to be more
engaged in their care at all levels.
Even in the recent past, there
was relatively little interactive
involvement from consumers
around their treatment plans
and medications. Today, with the
explosive growth of the Internet,
consumers are proactively engaging
in all aspects of their care.
Netsmart offers its provider
customers a unique way to furnish
their consumers access to a host
of information related to their
care, 24 hours a day. Netsmart
ConsumerConnect™ is a secure,
Web-based portal designed to work
with Netsmart’s Avatar, CMHC/MIS,
and Insight enterprise software
solutions. Using ConsumerConnect
via a Web browser from home
or a public access Internet point,
ConsumerConnect lets consumers:
- Schedule and modify appointments
- Review and comment on
their treatment plans
- View current medications
and track their usage
- Communicate with their care team
- Check billing information
and account balances
- Record information in an online
journal prior to a scheduled session
Benefits to Providers
Providers realize a variety of
benefits when they offer Netsmart
ConsumerConnect to their
consumers. Netsmart is the behind-the-
scenes partner, furnishing the
technology infrastructure and basic
structure for ConsumerConnect. The
Web site as viewed by consumers is “private-labeled,” or branded with
the agency’s logo and Web site look-and-
feel, so it truly is an extension
of the provider’s service offerings to
its consumers. And, unlike general
informational-only consumer portals,
ConsumerConnect is integrated with
Netsmart’s Avatar,
CMHC/MIS and Insight enterprise
software applications so consumer
information is automatically and
dynamically populated into the portal
from the software.
Other benefits to provider
agencies include:
- Reduction in the time spent responding to phone calls and
checking basic information, such as appointment times
- Fewer consumer-missed appointments with alternative
reminder method
- Improved communication because
consumers can send and receive
messages from their care team at
times convenient to the consumer
- More accurate clinical information
collected at more frequent intervals
- New channel for the agency
to offer and inform consumers
about provider services
- Assists agencies in meeting state-mandated
requirements to further
involve the consumer in their care
- Ease of use because
ConsumerConnect is offered
as an “on demand” service by
Netsmart Technologies, with no
special hardware requirements
or dedicated IT staff
Benefits to Consumers
ConsumerConnect is beneficial to
consumers as well, furnishing them
with a new way to interact with their
care providers and care team. In
addition, it provides them with easy
access to information about their
care, making their appointments
more productive and enhancing
their understanding of items like
drug interactions and additional
potential treatment methods.
Other benefits to consumers include:
- Improved outcomes because they
can communicate information to
their care team while it is fresh
in their minds (e.g. medication
effects, medication adherence,
progress on their assigned tasks,
journalizing their thoughts)
- Improved continuity of care
through the ability to access
information and, if necessary, print
it to share with other healthcare
providers or family members
- More productive appointments• No need to upload or re-enter
information as required with
Personal Health Records;
much of the consumer’s
information is populated through
ConsumerConnect’s ties to Netsmart
enterprise software solutions
Connected Care
Netsmart ConsumerConnect is
part of Netsmart’s Connect suite
of solutions. Connected Care goes
beyond traditional Electronic Health
Record solutions to ensure clinical
information is integrated and available
across all points of care, all in an effort
to provide the highest quality care.
The Connect Suite of applications
works across Netsmart’s major
enterprise product lines to provide
the foundation for key components
of Connected Care, including sharing
clinical documents, linking mobile
workers, processing claims with
payers and providing consumer
care portals. This cross-product
approach demonstrates the breadth
and integration of the Netsmart
product family and Netsmart’s
commitment to helping its customers
maximize the investment made in
their software.
Netsmart’s Connect
suite of applications also includes:
This cross-product approach
demonstrates the breadth and
integration of the Netsmart product
family and Netsmart’s commitment to
helping its customers maximize the
investment made in their software. |
