Executive Vice President, Client Experience
Carol and her team are responsible for the delivery and support of innovative solutions to our clients. This includes driving our Client Health Initiative, as well as other areas that affect the client experience, such as solution support, user groups, creating client councils and product management.
Carol previously served as our senior vice president of Implementations and Operations and was a manager, leader, mentor, and team builder to our project managers and project executives. In this role, she created a Project Management Office, developed standard process for requirements capture and reduced average project duration by 32%.
Prior to joining us in 2002, Carol owned Advanced Information Management, Inc., a software applications developer for the senior living industry. She designed and developed health care applications for both financial and clinical environments, as well as implementation services. Her experience included company-wide strategic planning; project planning/implementation; production programming and customer service/support and call center operations for 42 applications utilized by more than 400 long-term care facilities.
Carol earned her bachelor’s degree in business from Marian College and a master’s degree in Project Management from Boston University, graduating with honors. Carol currently serves as the vice president of Outreach for Project Management Institute (PMI), Long Island Chapter. She received her Project Management Professional (PMP) certification from Pragmatic Marketing.